At Burress Amish Furniture we are pleased that you have chosen to invest in hardwood furniture. Our furniture pieces are built entirely out of hardwoods from the top to bottom. You will not find any particle board or veneers, except for some parts of the cabinet base. We use some plywood in places where it would not be practical to use solid hardwoods due to expansion and contraction of solid wood. We offer a two-year warranty on workmanship, materials, and construction methods. If a defect is found in the first two years of when the furniture was built, and the furniture has not been abused or improperly cared for, we will repair the furniture at no cost. If the furniture has been damaged due to improper care, we can still repair the furniture and will do so at a reasonable fee (usually $150 or less depending on damage).
Always keep in mind that wood is a natural product and can expand or contract under certain humidity conditions. When the humidity is too high (above 50%) you may see some gaps between the leaves toward the center of the furniture. If the humidity level drops below 35% you may notice a little gap between the leaves towards the outer edges. Most of the time this is nothing to be alarmed about and you may see the furniture go through this as the seasons change, especially if the house is not humidity controlled. If there is enough expansion or contraction in the furniture to actually cause the wood to split, we will repair the furniture in the first two years unless it was improperly cared for.
Finishing and shipping back and forth for repairs is not included in the warranty. If the furniture splits after two years from the manufacturing date, there will be a minimum charge of $X to repair the furniture and send it to the finish shop. Finishing cost will have to be determined at this point and is on a case by case basis.